Strategies and Challenges of Tourist Facilities Management in the World Heritage Site: Case of the Maritime Greenwich, London

A significant gap exists between tourists' expectations and their satisfaction with facilities at the Maritime Greenwich World Heritage Site (MGWHS), highlighting critical areas for improvement without compromising its architectural and natural aesthetics. Key issues include sanitation, resting places, catering, accessibility for disabled individuals or parents with infants, and multilingual directional signage. The study employed a qualitative research method, specifically an explanatory case study, relying on primary data collected through semistructured interviews to identify these deficiencies and propose solutions. This research underscores the importance of balancing tourist facility management with the preservation of UNESCO World Heritage Site integrity.

Hassan, A., & Iankova, K. (2012). Strategies and Challenges of Tourist Facilities Management in the World Heritage Site: Case of the Maritime Greenwich, London. Tourism Analysis, 17(6), 775–789. https://doi.org/10.3727/108354212x13531051127348